Refunds, cancellation and complaints

Last updated: 3 October 2026

This page says exactly what happens to your money when you stop, when something is broken, and when a payment goes wrong. It belongs to the terms and conditions, sections 6, 7 and 8.

Cancelling a subscription

• Log in, open Premium in the app and press Cancel subscription. A subscription bought through Link can also be cancelled at link.com.
• Cancelling takes effect at the end of the period you have already paid for. You keep full access until that day and you are not charged again.
• There is no fee and no notice period, and you do not have to tell us why.
• Changed your mind before the period ends? Resume in the same place puts the subscription back as it was.

Refunds

We do not refund a started period (month or year). Cancelling stops the next payment; it does not give back the current one. The one exception is the statutory right of withdrawal below.

The 14-day right of withdrawal. This is our promise for purchases we sell, that is, those paid through Comgate in the European Economic Area; for a purchase sold through Link, see the next paragraph. Within 14 days of your first payment you may withdraw from the contract by e-mail, without giving a reason. Because access starts immediately and you asked for that at checkout, you pay for the days you had access and we refund the rest:

refund = price of the period minus (price divided by the days in the period, times the days between the payment and your withdrawal)

For the monthly plan the period is the calendar month of the payment. For the yearly plan it is 365 days.

A monthly example: API access costs 3.99 euro a month. You pay on 1 April, a 30-day month, and withdraw on 4 April, after 3 days. You pay 3 times 0.133 euro, which is 0.40 euro, and we refund 3.59 euro.

A yearly example: the yearly API plan costs 43.89 euro. You withdraw 3 days after the payment. You pay 3 times 0.120 euro (43.89 divided by 365), which is 0.36 euro, and we refund 43.53 euro.

A yearly example for Coach: the yearly Coach plan costs 89.99 euro. You withdraw 3 days after the payment. You pay 3 times 0.247 euro (89.99 divided by 365), which is 0.74 euro, and we refund 89.25 euro.

A yearly example for Trainer: the yearly Trainer plan costs 149 euro. You withdraw 3 days after the payment. You pay 3 times 0.408 euro (149 divided by 365), which is 1.22 euro, and we refund 147.78 euro.

After the 14 days there is no withdrawal any more, only ordinary cancellation with access to the end of the paid period.

Purchases sold through Link. For buyers outside the European Economic Area, or paying with a card issued outside it, the purchase is sold through Link, Stripe's checkout, and Link is the seller. Ask us or Link support for a refund and say what went wrong: write to us at contact@gmvoice.tech, or to Link support at support.link.com/topics/sold-through-link. Stripe may refund a payment on its own within 60 days in certain cases. Link e-mails you about any refund. The 14-day pro rata calculation above is not promised for these purchases.

How to ask

Send an e-mail to contact@gmvoice.tech with:

• the e-mail address your GM Manager account uses,
• the date of the payment,
• and one sentence saying that you withdraw from the contract.

We confirm receipt, end the subscription and send the money back to the card you paid with, through the same payment gateway, within 14 days of receiving your message. There is no form to fill in and no fee for the refund.

You never have to pay in order to try GM Manager. The web app is free, and API access has a 14-day free trial that starts with your first call and asks for no card. See Pricing.

Something is not working

Write to contact@gmvoice.tech, or open an issue in the public tracker at github.com/AppendinoCom/feedback if it is a bug other people may share. Please include:

• what you did, what you expected and what actually happened,
• when it happened and on which device or browser,
• and a screenshot if there is anything to see.

We confirm every complaint when it arrives and settle it within 30 days, the period Slovak consumer law sets. Depending on what went wrong, the outcome is a fix, a credit on your next period, or a refund of the part of the period you paid for and could not use.

Failed and duplicate payments

• A renewal that fails costs you nothing. You keep access for 5 more days while we retry; if it still fails the subscription ends. We do not chase the money.
• A duplicate charge is refunded in full as soon as the gateway confirms it. Every payment is recorded against the gateway's transaction id, so a double charge for the same period is visible to us and it does not extend anything.
• A charge you do not recognise is worth an e-mail before you dispute it with your bank. We can usually tell you within a day what it was.

Payments are processed by Comgate in the European Economic Area and sold through Link for buyers outside it, or paying with a card issued outside it, so a question that is about the payment itself rather than about your subscription can also go straight to the operator you paid through. For Comgate, a.s., that is podpora@comgate.cz or +420 228 224 267. For a purchase through Link, it is support.link.com/topics/sold-through-link, and its receipt and invoice come from Link. Their full details are in Delivery and payment.

Nothing to return

GM Manager is a digital service. Nothing is shipped to you, so there is nothing to send back and there are no return costs. Cancelling or withdrawing simply switches the paid features off; your training data stays in your Speediance account and in your GM Manager account, and the free web app keeps working.

If we cannot agree

You can turn to the alternative dispute resolution body, the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Bajkalská 21/A, 827 99 Bratislava, Slovakia, www.soi.sk.

You can also file the dispute online through the European Commission's platform at ec.europa.eu/consumers/odr. Neither takes away your right to go to court.

Who you are dealing with

Tech Cloud s. r. o. is registered in Slovakia and entered in the Slovak Commercial Register.